Good Day Guarantee
The Good Day Guarantee Details
Much like our unique return policy, our guarantee echoes our ethos: We've got you covered, no matter what. We genuinely believe in the quality and durability of our products, but we also understand that life happens.
Here's how it works:
Coverage: Our warranty is comprehensive, covering not just manufacturing defects, but also the rough and tumble of life. Scratches, user-inflicted damage (yes, that includes that unexpected collision with a tree or the accidental tire track after a wild mountain bike trail), and even misplacing the product after an epic night out.
Duration: The warranty lasts for the lifetime of our product from the date of purchase, ensuring you have peace of mind when you use our eyewear.
Exclusions: Abuse of the Guarantee will not be covered. The Good Day Guarantee does not cover clothing (headwear and apparel).
Claim Process: No jumping through hoops. If you have a claim, just email us at hi@gooddayoptics.com. Provide us a brief description of the issue, and if possible, attach a photo. Our team will get in touch to help you out.
Replacement: Once your claim is approved, we'll either repair or replace your eyewear, depending on the damage. If the exact model isn't available, we'll provide an equivalent replacement.
Service Fee: We pride ourselves on a hassle-free warranty process. Should you need to make a claim, a service fee of $20 CAD ($15 USD) will apply to cover processing and shipping. This ensures we can continue to offer this level of care.
Stay In Touch: Our commitment doesn't end with a sale. We're here for the entire journey. If you have questions, concerns, or just want to share a fun story, drop us a line at hi@gooddayoptics.com.
Note: The Good Day Lifetime Guarantee is applicable only to purchases made directly from www.gooddayoptics.com or an authorized Good Day Optics retailer or partner.